Article 1 – Purpose
These Terms are for the purchase of products and services, done via computer network at www.marakita.com/shop belonging to Marakita of Benedetta Maracchi with legal head office at via Antonio Giacomini 17r – 50132 Florence from now on called “Marakita”. Each purchase transaction will be governed by the provisions of Decree no. 185/99 and for privacy protection by the rules of Law no. 675/96.
Article 2 – Acceptance of general conditions of sale
The customer, by sending electronic confirmation of his purchase order, unconditionally accepts and agrees to comply the general conditions and payment transcribed below, claiming to have read and accepted all the indications provided in accordance with the rules mentioned above.
Article 3 – Customer Commitments
These Conditions of Sale must be read online by the customers visitors of www.marakita.com/shop before they confirm their purchases. The submission of the order confirmation implies the full knowledge of General Conditions of Sale and their full acceptance. The customer agrees and undertakes, once the purchase process online has finished, to print and keep these general conditions of sale, already examined and accepted during the purchase process, in order to fully satisfy the conditions of Articles. 3 and 4 of Legislative Decree no. 185/1999.
Article 4 – How to purchase
www.marakita.com/shop is a website of sale of accessories and clothing. Purchases of products, available as illustrated and described in their pages, are done by the customer at the price specified, to be confirmed at the time of the order confirmation. Before the purchase confirmation, the customer will be informed of the unit cost of each product, the total cost (in case of purchase of more products) and the transport cost. In the event that the shipping address is a foreign country the shipping cost will be calculated back to the order and the extra cost will be charged to the customer upon delivery.
Each Marakita creation is handmade and is to be considered as an “unique piece”, there may be some differences in the use of the materials, while maintaining the same fabric.
Marakita respingerà qualsiasi prodotto nel caso in cui non siano state già integralmente pagate dal cliente le spese di restituzione; oppure non siano state rispettate le modalità e i tempi previsti dalla Legge (art. 5 Dlgs 185/99) per la comunicazione dell’esercizio del recesso; o nell’ipotesi in cui il prodotto non sia stato imballato con involucri originali, o non sia completo di ogni accessorio, dei manuali di istruzione e di tutto quanto in origine contenuto.
Article 5 – Payments
The payment of the products and shipping fees must be paid by the customer:
– by credit card;
– by bank transfer
The payment with bank transfer is subject to the following conditions:
The bank transfer must be made within 7 working days from order. After that date the order is void; the causal of the bank transfer must indicate: the order date and number with name and surname.
Article 6 – Products Delivery
Products purchased will be delivered by express courier (DHL) to the shipping address given by the customer.
Article 7 – Guarantees
Products purchased through www.marakita.com/shop are subject to Legislative Decree 02/02/2002 n. 24 (OJ No. 57, 8.3.2002) on sales contracts and warranties for consumer goods and to specific instructions of Civil Code. This guarantee will be applied to product not in compliance or with malfunctions not evident at the time of purchase (provided that the product is used properly and with due diligence of its usage destination as described in the possible technical documentation). The guarantee is not applicable in case of negligence and carelessness in the use and maintenance of the product.
Article 8 – Right of Cancellation and Termination
The customer is entitled to cancel the order within 24 hours following, with written notice by email to Marakita. If the customer does not act within the time and in the manner provided, the contract is considered closed. If the client has already been charged, Marakita will arrange the crediting on the same day. As for the n° 185 Decree of 22 May 1999, the customer has the right, within 7 working days since the good was consigned, to exercise the right of return. This right applies to all products contained in the site www.marakita.com/shop.
Also in accordance with the above mentioned Legislative Decree 185/99 states that the right of return is reserved exclusively for users defined as “consumers” and that is only to individuals who purchase products for their own use and act for purposes not related to their professional turning point, with the exclusion of traders, retailers, professionals, etc..
Article 9 – Returns and refunds
To exercise the right of return, the customer must send, within the period mentioned in the article n°8, registered letter with return receipt, or even a telegram communication or an email, confirmed by registered mail within the following 48 hours, to the following address:
Marakita of Benedetta Maracchi
Via Giacomini 17r – 50132 Florence
Email – email@example.com
By the next working day, Marakita will notify to the customer by email the number of the product return, so that it can be applied to the goods to facilitate its shipping.
Marakita will charge back the cost of goods shipped (without the shipping cost) within fourteen days after delivery of the goods by the customer and not before have recived the goods. This will be done by the credit cart used for the transaction or by bank transfer. The shipping costs are charged to the customer. Marakita consequently reject any product not packed or otherwise in a different way from the original, as well as products for which the shipping costs have not been already paid fully.
Marakita will refuse any product if the shipping costs is not fully paid or if you have not been observed the procedures and time required by law (Art. 5 Decree 185/99); or in the event that the product is not packaged with the original packaging, or if it’s not complete of all its parts, accessories, instruction manuals and everything else in the original content.
Article 10 – Privacy
The Customer authorizes and expressly permit, in accordance with Art. 11 and 20 of Law 31/12/96 n. 675, to Marakita, the use and diffusion of his personal data, as well as provided with the completion of all online forms necessary to buy, including the return form, for purposes related to the data management (internal statistics, satisfaction feedback, preliminary acquisition of information for the conclusion of a contract or the provision of a service, etc.) and connected to the obligations provided by law . In accordance with Law 675/96 the Customer also declare that the data provided may be used for promotional activities, marketing and sales as well as for statistics, elaboration or comparison or for the dispatch of editorial and / or promotional material. The person has the right under Art. 13 L.675 / 1996 of: ask a confirmation to Marakita if his personal data exsist; to know their origin, logic and purpose of their treatment; to obtain updating, rectification and integration; to request cancellation, transformation into anonymous form or to block in case of unlawful processing; to oppose to their processing for legitimate reasons or if the data is used for sending advertising material, commercial information, market research, direct marketing and interactive marketing communications, provided that the cancellation of their personal data is subject to the submission of a written notice sent to the company headquarters.
Article 11 – Information and complaints
For any clarification or complaint Marakita can be contacted by phone +39 3333147445 or by e-mail at firstname.lastname@example.org
Article 12 – Jurisdiction
Without prejudice to the applicable provisions on contracts concluded with the consumer, for any dispute the jurisdiction is that of Florence.